A Brand Story with Sean Martin and guests Gabi Stapel and Erez Hasson from Imperva
In this Brand Story episode, Sean Martin, along with Gabi Stapel and Erez Hasson from Imperva, explores the complex landscape of retail web and mobile security and the increasing role of AI-enabled bots (both good and bad) in e-commerce and the potential threats they pose.
Gabi and Erez highlight how these bots can exploit business logic and application capabilities, leading to new account fraud, account takeover, and price manipulation. They emphasize the importance of layered security and anomaly detection as key strategies to counter these threats.
The discussion also explores the need for businesses to differentiate between human and bot traffic. Gabi and Erez point out the potential backlash from legitimate users when bots buy and deplete inventory, and the subsequent impact on customer experience and the company's reputation. They also touch on the importance of monitoring the total value of the cart, as bots tend to purchase single items, resulting in net losses for the retailer.
The conversation further delves into the global and local aspects of commerce, including regulatory considerations like PCI DSS. Gabi and Erez discuss the upcoming changes in PCI DSS v4, which requires retailers to focus on managing scripts and changes to payment pages to prevent data breaches.
The episode also offers valuable insights for both large-scale and smaller retailers. Gabi and Erez underscore the importance of staying on top of security and vulnerabilities, regardless of the size of the business. They provide practical advice for retailers, such as implementing a waiting room web page or a raffle system for big sales events, and auditing purchases for limited product drops.
This episode is a must-listen for anyone involved in e-commerce and cybersecurity, providing a comprehensive understanding of the evolving landscape of cyber threats in the retail industry.
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Guests:
Gabi Stapel, Cybersecurity Threat Research Content Manager at Imperva [@Imperva]
On LinkedIn | https://www.linkedin.com/in/gabriella-stapel/
On Twitter | https://twitter.com/GabiStapel
Erez Hasson, Product Marketing Manager at Imperva [@Imperva]
On LinkedIn | https://www.linkedin.com/in/erezh/
The 2023 State of Security in eCommerce
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